Course outline for
Microsoft Office Outlook 2003 - Advanced

SECTION 1: Data Management

Lesson 1.1: Managing Personal Folders

Creating Personal Folders

Opening and Closing Personal Folders

Personal Folders Properties

Data File Management

Practice Exercise

Lesson 1.2: Managing Outlook Data

AutoArchive Options

Archiving Manually

Mailbox Cleanup

Importing and Exporting Information

Practice Exercise

Lesson 1.3: Using Outlook Profiles

Overview of the Mail Icon in the Control Panel

Creating a New Outlook Profile

Deleting or Viewing a Profile

Setting Profile Options

Practice Exercise

Lesson 1.4: The Outlook Address Book

Components of the Outlook Address Book

Adding, Deleting, and Modifying Entries

Options in the Outlook Address Book

Using the Outlook Address Book to Create Mail

Practice Exercise

Lesson 1.5: Custom Forms

Creating Custom Forms

Publishing Custom Forms

Applying Custom Forms to Existing Items

Using the Form Cache

Practice Exercise

Section 1: Review Questions

SECTION 2: Microsoft Exchange Server

Lesson 2.1: Information Management Features

Setting Permissions

Viewing Another User's Folder

Scheduling a Meeting

Assigning Tasks

Receiving Tasks

Practice Exercise

Lesson 2.2: Mail Features

Outlook Web Access

Recalling or Resending a Message

Using Delegates

Configuring the Out of Office Assistant

Using the Global Address List

Practice Exercise

Lesson 2.3: Public Folders

Viewing Public Folders

Creating a Public Folder

Posting to a Public Folder

Practice Exercise

Section 2: Review Questions

SECTION 3: Advanced Topics

Lesson 3.1: Faxing from Outlook

System Requirements

Creating a Fax

Adding Fax Numbers to a Contact

Lesson 3.2: Outlook Security Settings

Downloading Pictures and HTML Content

Internet Zone vs. Restricted Zone

Digital Signatures

Encrypting Messages

Practice Exercise

Lesson 3.3: Information Management Features

System Requirements

Setting up Information Rights Management

Restricting Access to E-mail

Receiving E-mail Protected by Information Rights Management

Practice Exercise

Lesson 3.4: Outlook and Windows

Launching Outlook when Windows Starts

About Outlook Colour Themes

Using the Outlook System Tray Icon

Using the Free/Busy Calendar Service

Practice Exercise

Section 3: Review Questions

SECTION 4: Business Contact Manager Configuration

Lesson 4.1: Setting up Business Contact Manager

Business Contact Manager Setup Wizard

Business Contact Manager Homepage

Business Contact Manager Folder List

Business Tools Menu

Business Contact Manager Toolbar

Practice Exercise

Lesson 4.2: Working With Business Contact Manager Data

Creating a Database

Removing a Database

Using Shared Databases

Managing Your Database

Importing and Exporting Data

Practice Exercise

Lesson 4.3: Information Management Tools

Interacting with Outlook

Generating Reports

Using the Product and Service Items List

Practice Exercise

Section 4: Review Questions

SECTION 5: Using Business Contact Manager

Lesson 5.1: Accounts

Creating New Accounts

Editing an Account

Account Views

Practice Exercise

Lesson 5.2: Business Contacts

Creating a Business Contact

Editing a Business Contact

Business Contact Views

Practice Exercise

Lesson 5.3: Business Opportunities

Creating an Opportunity

Editing an Opportunity

Opportunity Views

Practice Exercise

Lesson 5.4: Business History and Notes

Creating a History Item

Creating a Business Note in an Item

Creating a Business Note Outside an Item

Viewing the Business History Folder

Practice Exercise

Lesson 5.5: Linking Items

Link to Record

E-mail Auto-Linking

Practice Exercise

Section 5: Review Questions