How to Use This Guide
Session One: Course Overview
Session Two: What Makes a Good Trainer?
Background Information
Pre-Assignment Review
Adult Learning
Session Three: Personal Best, Professional Best
Session Four: Being Genuine
Session Five: Assertiveness Skills
Session Six: Asking the Right Questions
Asking Good Questions
Probing
Pushing My Buttons
Session Seven: Listening Skills
Can You Hear Me?
Active Listening Skills
What is Said and What is Heard
Session Eight: Connecting with People
Rapport Building
Facilitative Training
Do I Have What it Takes?
Session Nine: Defusing Difficult Participants
Session Ten: Essentials for Success
Session Eleven: Do’s and Don’ts for New Trainers
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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