Course outline for
Digital Transformation: Processes

Session One: Course Overview

Course Overview

Learning Objectives

Pre-Assignment

Pre-Course Assessment

Session Two: Understanding Business Processes in the Digital Age

Introduction to Business Processes

What is Process Mapping?

Process Map

Session Three: Process Optimization

Identifying Areas for Improvements

Steps to Take

Vendor Interaction Phases

Session Four: Process Automation

Understanding the Automation of Business Processes

Introducing Automation to Business Processes

Implementing a Workflow Engine

Workflow Engines to Revolutionize Industries

Session Five: Change Management

Principles of Change Management Applied to Business Process Digital Transformation

Change Management Assessment Survey

Session Six: Applying Lean Methodology to Digital Transformation

Understanding Lean

Eliminating Waste

Case Study: Improving Patient Flow in a Healthcare Clinic

Lean and Digital Transformation

Session Seven: DevOps and Business Process Transformation

Understanding DevOps

Session Eight: Customer and Employee Centricity

What it Means to be Customer and Employee Centric

The Importance of Customer and Employee Experiences

Steps to Take

Designing Customer and Employee Centric Processes

Session Nine: Case Study

Digital Dilemmas at Dine Divine

The Customer Perspective

Personal Action Plan

Course Summary

Post-Course Assessment

Pre- and Post-Course Assessment Answer Key

Pre-Course Assessment

Post-Course Assessment

Assignment Answer Key

Session Two: Understanding Business Processes in the Digital Age

Session Three: Process Optimization

Session Four: Process Automation

Session Six: Applying Lean Methodology to Digital Transformation

Session Seven: DevOps and Business Process Transformation

Session Eight: Customer and Employee Centricity

Session Nine: Case Study