Course outline for
Problem Solving and Decision Making
Problem Solving and Decision Making Course Outline
How to Use This Guide
Session One: Course Overview
Session Two: Definitions
Defining Problem Solving and Decision Making
Problem Identification
Eight Essentials to Defining a Problem
Problem Solving in Action
Session Three: Making Decisions
What it Means
Types of Decisions
Facts vs. Information
Decision-Making Traps
Session Four: Getting Real
Session Five: The Problem Solving Model
Model Overview
Real Problems
Phase One
Phase Two
Phase Three
Session Six: Case Study
Session Seven: The Problem Solving Toolkit
The Basic Tools
The Fishbone
Degrees of Support
Creative Thinking Methods
Brainstorming and Brainwriting
More Methods
Session Eight: Aspirinia
Decision Information
Individual Action Steps
Session Nine: Swotting Up
SWOT Analysis
Individual Analysis
Session Ten: Making Good Group Decisions
Working Toward the Decision
Avoiding Fatal Mistakes
Session Eleven: Analyzing and Selecting Solutions
Selecting Criteria
Creating a Cost-Benefit Analysis
Session Twelve: Planning and Organizing
Introduction
Follow-Up Analysis
Evaluate
Adapt, Close, and Celebrate
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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