Course outline for
Corrective Action
Corrective Action Course Outline
Session One: Course Overview
Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session Two: Problem-Solving Model
Corrective Action Model
Session Three: Preventative Action
Definitions
Preventive Action Plan
Session Four: Corrective and Preventive Action Plan
CAPA Plan
CAPA Form Example
Session Five: Identify a Problem Through Customer Complaints
Customer Complaints/Feedback
Complaint Investigation
Complaint Resolution: Customer Complaint Role Play
Session Six: Identify a Problem Through Internal Audits
Nonconformances
Basics of an Internal Audit
Questioning Exercise
Developing an Audit Checklist
Audit Checklist Exercise One
Audit Checklist Exercise Two
Session Seven: Assess the Significance of the Problem
Risk Assessment
Significance Rating
Session Eight: Identify the Root Cause
Root Cause Analysis
Tools to Identify Possible Underlying Factors
Finding Potential Causes of Nonconformances
Other Tools to Identify Possible Underlying Factors
Identify the Root Cause(s)
Finding Root Cause of Nonconformances using ‘The Five Whys’
Reasons for Incorrect Root Cause Determination
Verify the Root Cause
Session Nine: Determine and Apply the Appropriate Action
Collaborative Decision-Making
Collaborative Decision-Making Exercise
Making your Corrective Action Verifiable
SMART Objectives for Corrective Action
Session Ten: Verify the Effectiveness of the Actions Taken
Verification
SMART Objectives for Corrective Action
SMART Objectives for Corrective Action with Verification Activities
Why Do Some Recent ISO Standards not Include Preventive Action?
Personal Action Plan
Course Summary
Recommended Reading List
Post-Course Assessment
Pre- and Post-Course Assessment Answer Key
Pre-Course Assessment
Post-Course Assessment
Assignment Answer Key
Session Three: Preventative Action
Session Five: Identify a Problem Through Customer Complaints
Session Six: Identify a Problem Through Internal Audits
Session Seven: Assess the Significance of the Problem
Session Eight: Identify the Root Cause
Session Nine: Determine and Apply the Appropriate Action
Session Ten: Verify the Effectiveness of the Actions Taken
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