Course outline for
The ABCs of Supervising Others

How to Use This Guide

Session One: Course Overview

Session Two: Pre-Assignment Review

Session Three: Making the Transition

How Will My Role Change?

Questions Supervisors Have

Session Four: Responsibilities of a Supervisor

Session Five: Key Behaviors and Attitudes

Building the Right Environment

Motivation from Within

Committing to Lifelong Learning

Session Six: Setting Goals

Know Where You Are Going

Setting Goals with SPIRIT

Session Seven: Planning for Success

How Can Planning Help Me?

Getting Things In Order

Mastering E-mail

Time Management Tips

The Parts of a Good Plan

The Next Steps

Session Eight: Active Listening Techniques

About Active Listening

Key Listening Skills

Tips for Becoming a Better Listener

Session Nine: Communication Skills

Questioning Skills

Probing Techniques

Pushing My Buttons

What Is Said and What Is Heard

Managing Our Non-Verbal Messages

Session Ten: Giving Feedback

Six Characteristics of Effective Feedback

Skill Building

Receiving Feedback

Session Eleven: Giving Instructions

Session Twelve: Orders, Requests, and Suggestions

Defining the Terms

Making Connections

Session Thirteen: Managing Conflict

The Conflict Resolution Process

Breaking Down the Process

Session Fourteen: Managing Challenging Situations

Steps for a Difficult Conversation

Case Studies

Session Fifteen: Developing Relationships

Understanding Your Relationships

Establishing Credibility

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan