How to Use This Guide
Session One: Course Overview
Session Two: Let’s Talk About It!
Session Three: Guidelines for Difficult Conversations
A Step-by-Step Guide
Getting the Facts
Making Connections
Session Four: Overcoming Objections
Common Barriers
Making Connections
Session Five: Bad Hair Days (And Weeks… and Months…)
Session Six: Addressing Piercings and Body Artwork
Session Seven: Helping Employees Dress for Success
Session Eight: Bad Breath
Session Nine: Body Odor
Session Ten: Gastrointestinal Issues
Session Eleven: Bad Habits
Session Twelve: Putting it into Practice
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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