Session One: Course Overview
Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session Two: Good Boss versus Bad Boss
Bad Bosses
Good Bosses
Team Player Activity
Session Three: The Boss as a Leader
The Boss
Admirable Leaders
Behaviors of Leaders
Lead by Example
Attitude is Everything
Session Four: Communication is Key
Communication Skills
Mastering the Art of Communication
Characteristics of Effective Feedback
Providing Feedback
Session Five: Common Sense
Using Common Sense
The Key to Successful Management
Session Six: The Science Behind Good Leadership
Be Nice, Not Tough
Work-Life balance
Negative Attitude
Feeling Valued
Team Building Activities
Rewards Program
Celebrating Your Team
Session Seven: Emotional Intelligence
Displaying Emotional Intelligence
Fostering Emotional Intelligence
Emotional Intelligence Activity
Employing Emotional Intelligence
Session Eight: Elements of Success
Additional Tips
Taking Action
Personal Action Plan
Course Summary
Recommended Reading List
Post-Course Assessment
Pre- and Post-Course Assessment Answer Key
Pre-Course Assessment
Post-Course Assessment
Assignment Answer Key
Session Three: The Boss as a Leader
Session Six: The Science Behind Good Leadership
Session Seven: Emotional Intelligence
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