Course outline for
Giving Effective Feedback
Giving Effective Feedback Course Outline
How to Use This Guide
Session One: Course Overview
Session Two: Definitions
Food for Thought
When Feedback is Needed
Session Three: Speaking Clearly
Being Descriptive
Staying Neutral
Session Four: Communication Strategies
Basic Skills
Probing
Non-Verbal Messages
Interpretation Exercise
Session Five: Characteristics of Effective Feedback
Six Characteristics
Formal Feedback Framework
Informal Feedback Framework
State Your Case
Pre-Assignment Review
Session Six: Receiving Feedback Graciously
Session Seven: Testing the Waters
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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