How to Use This Guide
Session One: Course Overview
Session Two: Defining Accountability
What is Accountability?
The Era of Distrust
Lessons Learned
Session Three: Creating an Accountable Organization
The Accountability Cycle
The Building Blocks
Case Study
Accountability Starts with Me!
Pre-Assignment Review
Session Four: Setting Goals and Expectations
Tips and Tricks
Making Connections
Top Ten Ways to Create and Share Ownership
Session Five: Doing Delegation Right
Understanding Delegation
Monitoring Delegation
Session Six: Offering Feedback
The Ingredients of Good Feedback
Making Connections
Session Seven: A Toolbox for Managers
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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