Course outline for
English As A Second Language
English As A Second Language Course Outline
How to Use This Guide
Session One: Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session Two: Self Awareness – Skills of Self and Others
Skills, influences and environment
Session Three: Words and Positive Workplace Culture
Language in the Workplace
The Tone of the Message
Session Four: Productive Conversations
Productive Conversations
Defining Emotional Intelligence
Productive Word Choices
Session Five: Telephone/Videoconferencing
Review
Telephone/Videoconferencing
Telephone
Videoconferencing
Session Six: Wordsmith’s Toolbox
Bones of good writing
Parts of Speech
From Words to Sentences
Punctuation
Grammar Guidelines
Session Seven: Putting Words to Work
Good Communications
Ingredients of an Effective Email
Ingredients of a Good Proposal
Selling your Brand and Ideas
Session Eight: Individual Action Planning
Setting your Intention
Decision Wheel Method
Personal Action Plan
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Course Evaluation
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- Strategic Planning
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- Knowledge Management
- Business Process Management
- Workplace Wellness
- Process Improvement with Gap Analysis
- Developing a High Reliability Organization
- Encouraging Sustainability and Social Responsibility in Business
- Purchasing and Procurement Basics
- Continuous Improvement with Lean
- Environmental Sustainability
- An Environmental Audit Primer
- Creating a Positive Work Environment
- Creating Successful Staff Retreats
- Six Sigma: Entering the Dojo
- Code of Conduct: Setting the Tone for Your Workplace
- Digital Citizenship
- Being a Team Player
- GDPR Readiness: Creating a Data Privacy Plan
- Collaboration
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- Developing a Safety Procedures Manual
- Beyond Workplace Politics
- GDRP Readiness: Getting The Message Out
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- Mobbing in the Workplace
- Cybersecurity 1: Fundamentals for Employees
- Respect in the Workplace
- Psychological Health and Safety
- Workplace Ergonomics - Injury Prevention Through Ergonomics
- Business Ethics for the Office