Course outline for
Six Sigma: Entering the Dojo
Six Sigma: Entering the Dojo Course Outline
How to Use This Guide
Session One: Course Overview
Session Two: Six Sigma Basics
Introduction
DMAIC and DMADV?
Session Three: Improvement Tools
Check Sheets and Flowcharts
Scatter Diagrams and Histograms
Pareto Analysis, Control Charts and Cause-and-Effect Diagrams
Improvement Tool Activity
Session Four: Management Tools for Generating Ideas
Brainstorming and Affinity Diagrams
Other Idea Generating Techniques
Session Five: Continuous Improvement
How to carry out a Six Sigma Continuous Improvement project
Session Six: Customer Relationships
Customer Satisfaction
Obtaining Customer Feedback
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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More Course Outlines in this Series
- Balanced Scorecard Basics
- Bullying in the Workplace
- Crisis Management
- Disability Awareness - Working with People with Disabilities
- Employee Accountability
- Lean Process Improvement
- Safety in the Workplace
- Strategic Planning
- Workplace Violence - How to Manage Anger and Violence in the Workplace
- Knowledge Management
- Business Process Management
- Workplace Wellness
- Process Improvement with Gap Analysis
- Developing a High Reliability Organization
- Encouraging Sustainability and Social Responsibility in Business
- Purchasing and Procurement Basics
- Continuous Improvement with Lean
- Environmental Sustainability
- An Environmental Audit Primer
- Creating a Positive Work Environment
- Creating Successful Staff Retreats
- Six Sigma: Entering the Dojo
- Code of Conduct: Setting the Tone for Your Workplace
- Digital Citizenship
- Being a Team Player
- GDPR Readiness: Creating a Data Privacy Plan
- Collaboration
- Planning for Workplace Safety
- Developing a Safety Procedures Manual
- Beyond Workplace Politics
- GDRP Readiness: Getting The Message Out
- English As A Second Language
- Digital Transformation
- Mobbing in the Workplace
- Cybersecurity 1: Fundamentals for Employees
- Respect in the Workplace
- Psychological Health and Safety
- Workplace Ergonomics - Injury Prevention Through Ergonomics
- Business Ethics for the Office