Course outline for
Active Listening
Active Listening Course Outline
How to Use This Guide
Session One: Course Overview
Session Two: Defining Active Listening
What is Active Listening?
Identifying Good Listeners
Tips for Becoming a Better Listener
Pre-Assignment Review
Session Three: Body Language Basics
Session Four: Attitude is Everything!
Understanding Sympathy and Empathy
Creating the Right Mindset
Being Genuine
Making Connections
Session Five: Encouraging Conversation
What Is Said and What Is Heard
Asking Questions
Probing Techniques
Paraphrasing Techniques
Session Six: Building Relationships
Building Common Ground
NLP Tips and Tricks
Session Seven: Getting Over Listening Roadblocks
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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