Course outline for
Communication Strategies

How to Use This Guide

Session One: Course Overview

Session Two: Creating Positive Relationships

Session Three: Growing Our Self-Awareness

Do You Question Your Competence?

Developing Confidence

Session Four: Communication Basics

Session Five: Communication Barriers

Case Study: New Neighbors

Common Barriers

Applying the Answers

Being Mindful

Session Six: Asking Questions

Asking Good Questions

Probing

Pushing My Buttons

Session Seven: Listening Skills

Can You Hear Me?

How Do You Rate Your Listening Ability?

Active Listening Skills

What is Said and What is Heard

Communication Situations

Session Eight: Body Language

What Do Our Bodies Say?

Gestures

Session Nine: Communication Styles

Dichotomies in Theory

Dichotomies in Action

Session Ten: Creating a Positive Self-Image

Seven Things People Determine from Your Appearance

Pre-Assignment Review

Self-Evaluation

Session Eleven: Frame of Reference

Session Twelve: Techniques for the Workplace

Prepare, Prepare, Prepare

Testing Our Theories

Delivering Your Message

Session Thirteen: Assertiveness

Self-Attitude

Case Study: A Negative Image

The Assertive Formula

Expressing Your No

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan