Session One: Course Overview
Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment
Session Two: The 4 C’s: Clear, Concise, Complete, and Correct
Clear Writing
Concise Writing
Writing Concisely
Complete Writing
Correct Writing
Session Three: Manners and Courtesy
Courtesy
How to Show Courtesy in Your Writing
Letters with Manners
Tips for Using Courtesy in Letters and Emails
Session Four: Writing Memos
The Anatomy of a Memo
Acme Funfest
Session Five: Writing Effective Emails
Email Basics
Managing Email
Email at Work
Session Six: Reports and Proposals
What Is a Report?
What Is a Proposal?
Session Seven: Writing Business Letters
Parts of a Business Letter
Steps to Writing Business Letters
Types of Letters
Dissecting Letters
Check Your Learning
Session Eight: Readability Index
Readability Index
Calculating the Index Automatically
Using the Readability Index
Beyond the Readability Score
Session Nine: Proofreading
Check the Spelling, Grammar, and Punctuation
Spelling Tips
Proofreading Tips
Session Ten: Reviewing Your Writing
A Final Review
Pre-Assignment Review
Personal Action Plan
Course Summary
Recommended Reading List
Post-Course Assessment
Pre- and Post-Course Assessment Answer Keys
Pre-Course Assessment
Post-Course Assessment
Assignment Answer Key
Session Two: The 4 C’s: Clear, Concise, Complete, and Correct
Session Four: Writing Memos
Session Five: Writing Effective Emails
Session Seven: Writing Business Letters
Session Eight: Readability Index
Session Nine: Proofreading
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