How to Use This Guide
Session One: Course Overview
Session Two: Good Communication Skills
Defining Communication
Barriers to Communication
Session Three: Interpersonal Skills
Listening
Asking Questions
Session Four: Getting Comfortable in Conversation
Four Levels
Level One: Small Talk
Level Two: Fact Disclosure
Level Three: Viewpoints and Opinions
Level Four: Personal Feelings
Session Five: Practicing Dialogue
Session Six: Redesigning Yourself for Strength
Session Seven: Professionalism
Session Eight: Maximizing Meetings
Four Areas of Opportunity
Fifteen Ways to Master a Meeting
Session Nine: Sticky Situations
Session Ten: Controlling Nervousness
Session Eleven: Tell Me a Story
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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