How to Use This Guide
Session One: Course Overview
Session Two: Managing Your First Impression
Being Confident
Dressing for Success
The Professional Handshake
Remembering Names
Building Trust and Credibility
Session Three: Interpersonal Communication Skills
Active Listening Skills
Asking Open and Closed Questions
Probing Techniques
Managing Your Body Language
Session Four: Speaking with Impact
What’s Your Sound?
Redesigning Yourself for Strength
Five Points for Any Presentation
Session Five: Maintaining Your Impression
A Word About Business Etiquette
Making Connections
Networking Tips and Tricks
Session Six: Three Leadership Skills to Start Mastering Right Now
Delivering Effective Feedback
Motivational Techniques
Coaching Others to Success
Session Seven: Pre-Assignment Review
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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