Course outline for
Business Etiquette: Gaining That Extra Edge
Business Etiquette: Gaining That Extra Edge Course Outline
How to Use This Guide
Session One: Course Overview
Session Two: Business Etiquette Basics
Session Three: Test Your Business Etiquette
Session Four: The Handshake
Session Five: Business Card Etiquette
Session Six: The Skill of Making Small Talk
Session Seven: Do You Remember Names?
Session Eight: Making That Great First Impression
Session Nine: Dress for Success
Dressing the Part
Maintaining Your Positive Impression
What’s Your Code?
Session Ten: Business Dining
Seven Hot Tips
Demonstration
Other Rules
Session Eleven: E-Mail and Telephone Etiquette
The Power of the Written Word
Note Writing Practice
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
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- Advanced Writing Skills
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- Communication Strategies
- Conquering Your Fear of Speaking in Public
- Creating a Dynamite Job Portfolio
- Critical Thinking
- Critical Elements of Customer Service
- Project Planning: All You Need to Know
- Emotional Intelligence
- Getting Stuff Done: Personal Development Boot Camp
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- Goal Setting
- Influence and Persuasion
- Introduction to Neuro Linguistic Programming
- Mastering the Interview
- NLP Tools for Real Life
- Personal Brand: Maximizing Personal Impact
- Public Speaking: Presentation Survival School
- Public Speaking: Speaking Under Pressure
- Research Skills
- Self Leadership
- Skills for the New Employee
- The Minute Taker's Workshop
- Working Smarter: Using Technology to your Advantage
- Writing Reports and Proposals
- Creative Thinking and Innovation
- Managing Pressure and Maintaining Balance
- Networking for Success
- Active Listening
- Conducting Accurate Internet Research
- Developing Your Executive Presence
- Creating Winning Proposals
- Skills You Need for Workplace Success
- Working with the Media
- Honing and Delivering Your Message
- Identifying and Combatting Fake News
- Fostering Innovation
- Becoming a Better Learner
- Time Management
- Project Management All You Need To Know
- Delivering Dynamic Virtual Presentations
- Building Your Self-Esteem and Self-Confidence
- Fundamentals of Writing
- Business Writing That Works